FREQUENTLY ASKED QUESTIONS

TRAFFIC AND PARKING INFORMATION

Plan to park and ride the free shuttle to and from Reynolds Middle School (700 N. Coleman Street) or Prosper High School (301 Eagle Drive).  Downtown parking will be limited, so save the traffic hassle and enjoy the ride!

Shuttles will run as long as needed to return attendees to their cars.

Child ID bracelets will be available at no charge at the shuttle sites and also at the event. Parents with small children are encouraged to take advantage of the program and write a phone number on a bracelet for their child. Should the child and parent become separated, Prosper officials can more quickly and easily locate the parent.

ADA Accommodations

An ADA bus will run from both shuttle sites. The Town of Prosper strives to make sure events are accessible for all.

GENERAL FAQS

  • What is the event date, time and location?
    • The event will be held downtown Prosper, in and around Town Hall (250 W. First Street) on Saturday, December 7, 2019, from 3 p.m. to 7 p.m. The Rotary Club Christmas Parade begins at 2:30 pm. The Community Tree Lighting will begin around 7:00 pm, followed by fireworks.
  • Where should I park?
    • Please plan to park at Reynolds Middle School or Prosper High School and ride the free shuttle to and from the event. Public parking will be extremely limited. 
  • Will there be road closures to accommodate the festival?
    • Yes, please check back here for updates as the date draws closer.
  • Is this a dog friendly event?
    • Dogs are prohibited on the event grounds with the exception of service animals.
  • Is there a bad weather policy?
    • The Prosper Christmas Festival is a rain or shine event. However, if the weather becomes severe or threatening, Town officials will make a final determination, which will be emailed directly to festival participants and posted on the Town websites and social media pages. If the event is postponed or cancelled due to weather, no refunds will be issued.

EXHIBITOR FAQS

  • What time is set and take down?
    • Set up time for all exhibits is from 8:00 a.m. to noon on December 7, 2019. Vehicles should be relocated as soon as unloading is complete, yet no later than noon. All booths are required to be open between 3:00 p.m. and 7:00 p.m. Upon conclusion of the event, vehicles will be allowed back into the event site for loading at the discretion of the Prosper Police Department.
  • What is the event date, time and location?
    • December 7, 2019
    • 3:00 p.m. – 7:00 p.m.
    • Downtown Prosper (250 W. First Street Prosper, Texas)
    • Exhibits will be set up in the parking lot of Town Hall. 
  • Is there a bad weather policy?
    • The Prosper Christmas Festival is a rain or shine event. However, if the weather becomes severe or threatening, Town officials will make a final determination. If the event is postponed or cancelled due to weather, no refunds will be issued. 
  • Where should I park?
    • Due to the limited space for parking in the downtown area, there will be no assigned parking areas for exhibitors. After unloading, vehicles must be relocated no later than 12:00 pm (noon).
  • How early may I dismantle the day of the event?
    • Dismantling may begin after 7:00 p.m. and must be completed by 9:00 p.m. “Dismantling” includes tearing down your booth and removing trash and litter. Upon conclusion of the event, vehicles will be allowed back into the event site for loading at the discretion of the Prosper Police Department.
  • What supplies do I need to bring?
    • All exhibitors (which the exception of Title, Patron, and Star Sponsors) are required to provide a 10X10 white canopy/tent per booth space, tables, canopy weights (no stakes) chairs, any extension cords, lighting, etc. Power will be provided by the Town.  Please decorate with Christmas lights and holiday spirit! Also, please be prepared to make change.
  • Are space heaters and personal generators permitted in my booth? 
    • No, space heaters and personal generators are prohibited.
  • Is there access to electricity in my booth? 
    • Yes.
  • May I have a Santa Claus in my booth?
    • No. The Town of Prosper has the exclusive right to select the Santa Claus for the festival who shall be the sole Santa Claus at the event.
  • Whom may I contact with questions? 

HEALTH INSPECTOR FAQS

  • Temporary Food Vendor Permit Checklist
  • Temporary Event Inspection Checklist
  • Are hair restraints required?
    • Yes, this includes hairnets, ball caps or others hats.  They are required in food preparation areas.
  • May I use reusable items?
    • No.  Reusable items such as ceramic plates, metal silverware or glass cups may not be provided for consumer use.
  • If I wash my hands, may I handle food without gloves.
    • NO.  Bare hand contact with food is prohibited. Gloves may be worn and all food items must be handled with a serving utensil.
  • Do I need a food service thermometer?
    • Yes, food service thermometer must be present in the food preparation area. Thermometers must be metal stem and accurate within 2° Thermometers shall also be located in all refrigeration and freezer areas.
  • What are the condiment requirements?
    • Condiments provided for the customer’s use including onions, relish, sauces, peppers, catsup, mustard, etc., shall be dispensed as single serve packets or from squeeze-type, shelf-stable containers.
  • May I bring home preparation food?
    • No, home preparation of food is not permitted.  Proof of origination or purchase of food products may be requested on site.
  • May I give consumers ice?
    • No, ice will only be allowed for use with snow cones.  Ice for snow cones  must remain in original bags until use. Ice storage containers of chilled cans or bottles must have open drains to prevent submergence in melted ice.
  • What is Person-In-Charge Responsibility?
    • The Person-In-Charge (PIC) is directly responsible for the safe and sanitary operation of the temporary food service operation to protect public health. You are responsible for complying with all applicable food service requirements and for and training your support staff/volunteers.
    • The PIC must be able to identify the eight major food allergens and any foods they sell/serve that contain the allergens. The major food allergens are: milk, egg, fish, tree nuts, wheat, peanuts, shellfish (including crustaceans), and soybeans. The inspecting Environmental Health Specialist may “test” your knowledge of food safety, focusing on items in this As the PIC, you should be capable of answering questions about the rules, requirements, and temperatures in this packet. If the inspector determines during the inspection that the PIC is not knowledgeable of the food safety rules or presents a danger to public health, the license may be suspended or revoked.
  • What are the hand washing requirements?
    • A convenient hand washing facility shall be available within the food preparation or in a location approved by Health & Food Safety. 
    • Flowing water must be provided. The set up shall consist of an insulated container with a spigot that can be turned to allow potable, clean warm water to flow; a wastewater container; soap; disposable towels and a waste receptacle. You may not use cloth towels for hand drying.
    • Hand sanitizer is not a substitute for hand washing. You may only use hand sanitizer after washing your hands.
  • Are certified food managers required at the event?
    • At minimum a food handler certification is required for at least one person to be in the booth during all food operations.
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